Defining Bridges-PH’s Customer Experience: Trust and Confidence

Having excellent customer experience is pivotal to the success of any business. After all, what would a business be without its customers? When customers’ expectations are satisfied or exceeded, a business can count on them to come back and avail of its products or services again. They might even put in a good word and help convert their friends and colleagues into paying customers as well.

At Bridges-PH, we PRIDE OURSELVES ON the quality of our customer experience – and we care not only because we’re a business but also because we understand our responsibility to you, the client.

"It is rather unusual for someone in your profession to be so passionate and so grounded in your mission pursuing our small company’s business regardless of the outcome. If you did not persevere in pursuing our account, our employees would face the current health situation and the risks attendant to it without protection."

- Aniceto "Nick" Fontanilla (1950-2021), Former CEO and President of I-Metrics Asia, Former Board of Director of Triton Dragon Boat Team and Former Ateneo De Manila University Professor

Earning Your Trust

Trust is the foundation of everything we do. When working with us, it goes without saying that you'll have to trust our recommendations are sound. We know very well that trust cannot be taken for granted, rather it needs to be earned. And we usually earn our client’s trust over time.

The first thing we always do is establish an open line of communication. We strive to build authentic relationships with the people we work with – relationships built on transparency and openness. We want you to be comfortable in sharing about your business and what it means to you so that we’ll be able to provide appropriate solutions to meet your specific problems.

Open communication is, of course, a two-way street. Our part here is to lay all your options, make a recommendation, and help you understand why that recommendation is ideal. These steps are key to showing you that we always have your business’s best interest in mind, which we hope could help gain your trust.

We always stand by our recommendations, but we also know there will be cases when compromises have to be made. That’s why we stay as flexible as we can in offering alternatives that you can similarly consider. Choices afford you better control of your resources and needs.

Do you see how trust also goes both ways here? Actually, almost every step of this process is a partnership. We usually say that our role is to guide you in crossing those metaphorical bridges, not carry you. This just means that your involvement is just as important as ours in making everything work. Don’t worry though, we’ll be there with you through it all.

Crossing Bridges With You

Our commitment to you doesn’t end after the first few engagements. You can expect to hear from us every year or two, requesting a review of your financial program.

Change is inevitable and dealing with it is rarely easy. Today’s highly dynamic and ever-changing work environment requires you to be flexible and innovative to survive. Whether you’re expanding, downsizing, or restructuring, when your business adapts to change, your financial priorities and goals change with it. And when they change, your financial advisor should be the first to know about it, so that your financial program can be updated to reflect your present situation.

And during these uncertain times when change seems to be happening quickly and at a more frequent rate, you have to work with professionals who are willing to adapt and be proactive with your needs. It’s not enough for us to just provide you with solutions. We have to make sure they work.

To cross the bridge, we have to see the other side, including any potential roadblocks we might encounter in the path ahead. In our reviews, we try to get on top of any challenges that we can foresee with your program and present you with other options.

Eventually, the trust grows into confidence, especially if you feel like our personality and methods are a perfect fit for your business. And this is exactly what we want – to foster a healthy, long-term relationship where you have the assurance that we’re doing everything to protect your business, reaching a point where it can continue to run even in the unfortunate scenario that you’re taken out of the picture.

Trust, as we said earlier, is earned and not given. And we’ve put a lot of effort over the years into earning the trust of our clients through our unwavering commitment to them and their business. We usually let our work speak for itself, but that obviously doesn’t work in this case. So why not give us a chance to earn your trust? Book an appointment with us today.